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Recently came into a brand new NZXT Phantom in White, the case is sexy and sleek and all kinds of amazing to setup. Shortly after getting started though, I noticed the top fan lights were dead it was kind of bummer as they threw down a nice blue hue throughout the white interior. Thankfully I had a BitFenix LED light strip that I was trying to use as a custom backlight which I put inside the case. It lights up and looks nice in white, but seriously a fan that has the LED's die within weeks of use is stupid.


Top fan in the left corner is supposed to be blue, not dead.

The tale gets better, I've been contacting NZXT customer support for the past weeks and the best I've gotten from them is 0 response from their support group. I see tales of how they rushed new fans out to replace the essentially DOA fans but I'm wondering how much of that is either the old NZXT or just made up.

I'm bummed on this setup, everything is set in stealth and basically I have an older Antec 250 throwing out random Tri-Color combinations and an LED light strip lighting up the rest of the case. At one point I wanted to swap out the Antec and just run the main fans but now I need it to carry any kind of accenting.

NZXT, you guys let me down in ways I never thought possible. I'm looking into other companies for some decent low noise 200mm fans with optional lighting in them that wont randomly die just after installation and will actually support what they put their label on.

I had that built up for a while and it feels to let it loose. They could have at least responded noting they were busy or looking into the matter instead of blowing it off.

Update: Contacted NZXT on Twitter, still no response. Buyer beware guys.

Update 2: NZXT PR contacted me a few hours later, new fan on the way. Lets hope it actually works though. Took about 3.5 weeks to get a response for something this simple. Wow.

Take into the account that media status standing was probably a factor as well in getting this pushed through. It's not a good showing by the company for the general consumer especially given the general attitude.

I was honestly just going to go to Microcenter instead and buy something else from another company to avoid the headaches. We'll see how this goes first. :/